Return & Refund Policy

Last updated: March 2026

We want you to feel confident about your Titinok order. Here is a clear breakdown of our cancellation, refund, and replacement policies.

1. Cancellation Before Order Confirmation

If you change your mind after placing your pre-order but before your order has been confirmed and entered preparation:

You may cancel freely with no penalty
Your $70 deposit will be fully refunded to your original payment method
Refunds are typically processed within 5–10 business days

To cancel, email us at hello@titinok.com with your order number. We will confirm your cancellation and initiate the refund promptly.

2. Cancellation After Order Confirmation

Once your order has been confirmed — meaning we have notified you that your box is being prepared — the deposit becomes non-refundable. This is because we begin sourcing and assembling your curated items as soon as the order enters preparation.

The $70 deposit is non-refundable after confirmation
If you have not yet paid the remaining balance, you are not obligated to complete the purchase — you simply forfeit the deposit

3. After Full Payment

If you have paid the full balance and your box has not yet shipped, please contact us as soon as possible. We will evaluate your request on a case-by-case basis and do our best to accommodate cancellations before shipment.

4. After Shipment

Once your baby box has shipped, we are unable to offer refunds. All sales are final after the package is in transit. We encourage you to review your order details carefully before completing your final payment.

5. Damaged or Defective Items

If any item in your box arrives damaged or defective:

Contact us within 7 days of delivery at hello@titinok.com
Include your order number and photos of the damaged item(s)
We will replace the damaged item(s) at no additional cost to you
If a replacement is not available, we will offer a comparable substitute or a partial refund for the affected item

6. Missing Items

If you believe an item is missing from your box, contact us within 7 days of delivery. We will investigate and ship any missing items to you promptly.

7. Exchanges

Due to the curated nature of our baby boxes, we do not offer exchanges on individual items. If you receive a defective product, it will be replaced per our damaged items policy above.

8. Refund Summary

Before order confirmation: Full deposit refund
After order confirmation, before payment: Deposit forfeited, no further obligation
After full payment, before shipment: Case-by-case review
After shipment: No refunds — damaged items replaced

9. Contact Us

For any return, refund, or replacement requests:

Titinok
Email: hello@titinok.com
Website: titinok.com

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