Privacy Policy

Last updated: March 2026

Titinok ("we," "us," or "our") operates titinok.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

1. Information We Collect

We collect information you provide directly when placing a pre-order or contacting us:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through Stripe — we never store your full card details)

We also automatically collect certain information when you visit our site:

IP address and browser type
Pages visited, time spent, and referring URLs
Device and operating system information

2. How We Use Your Information

To process and fulfill your pre-orders and payments
To communicate with you about your order, including sending payment links for remaining balances
To send order confirmations and shipping updates
To respond to customer service inquiries
To improve our website and product offerings
To comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how our site is used:

Google Analytics — tracks page views, session data, and user behavior to help us improve our site. Google Analytics may set cookies such as _ga and _gid.
Contentsquare / Hotjar — provides heatmaps, session recordings, and user behavior analytics to help us understand how visitors interact with our pages. These services may set their own cookies.
Stripe — uses cookies necessary for fraud prevention and secure payment processing.

You can disable cookies through your browser settings, though some site features may not function properly without them.

4. Data Storage & Security

Your account and order data is stored securely using Supabase, a cloud-hosted database platform with encryption at rest and in transit. Our website is hosted on Vercel. Payment data is handled entirely by Stripe, which is PCI-DSS compliant — we never have access to your full card number.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Third-Party Services

We share your information only with third parties that help us operate our business:

Stripe — payment processing
Supabase — data storage and authentication
Vercel — website hosting
Google Analytics — website analytics
Contentsquare / Hotjar — user behavior analytics
Shipping carriers — order fulfillment and delivery

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 3 years for tax and legal compliance. You may request deletion of your data at any time by contacting us.

7. Your Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose about you
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell your data)
Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us at hello@titinok.com. We will respond within 45 days.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@titinok.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Titinok
Email: hello@titinok.com
Website: titinok.com

← Back to titinok.com